Q: How do I measure my cable for a custom order?
A: Measure the full length of your existing cable from end to end, including all fittings and connectors. Use a flexible tape measure. If you're unsure, email us a photo at support@jbryantfitness.com and we'll guide you through it.

Q: How long do custom cable orders take?
A: Standard production time is 15–25 days, plus 2–3 days for US shipping. We'll email you to confirm all specifications before production begins.

Q: What if I ordered the wrong cable type or length?
A: Contact us immediately at support@jbryantfitness.com. If production hasn't started, we can adjust your order. If it has shipped, our standard return policy applies.

Q: Do you ship internationally?
A: Yes. We ship to select international destinations. Contact us for rates and availability for your country.

Q: Can I return a custom cable?
A: Custom cables built to your specifications can only be returned if defective. Standard (non-custom) products follow our 30-day return policy. See our Return & Refund page for details.

Q: What payment methods do you accept?
A: We accept PayPal, major credit cards (Visa, Mastercard, American Express), and other secure payment methods available at checkout.